Help and account access
Available features
Clients can create text, view History, check Usage, and manage their account. Images, voice, and advanced tools require administrator access and testing. A cost estimate does not mean a payment was collected.
Access your account
Ask your workspace administrator for an activation link. Open the link, choose a password and sign in. Each client receives its own workspace and permissions.
Recover access
If you forget your password, request a reset link from your administrator. Never send your password or provider keys to support.
When a request cannot run
- Provider disconnected: connect a permitted provider in Providers, or ask your administrator to repair the connection.
- Budget exhausted: review Usage and ask your administrator to review the limit. Retrying does not increase your budget.
- Request timed out: check History before sending it again to see whether it completed. The original attempt may still incur provider charges.
Contact
Include the time, request ID and error message. Avoid sensitive content. Response times are agreed with your workspace administrator.